Support

Scanning doesn’t recognise my box

Add more photos from different angles and in different light: Settings → Litter boxes → + Add. If the camera still struggles, move the camera sensitivity slider towards “Loose”. You can also tap “This is my box” while scanning to teach it the current view.

I scooped but couldn’t scan

Tap “Scooped without a photo?” on the scan screen. It counts as long as you’ve scanned with the camera in the last three days.

I don’t get reminders

Check Settings → Notifications → Scooped on your iPhone and make sure notifications (and Time Sensitive notifications) are allowed. If Home check is on, reminders wait until you’re back home.

The Lock Screen card doesn’t show

Make sure Live Activities are on: Settings → Scooped → Live Activities. The card appears ahead of scoop time and goes away once you’ve scooped. Opening the app once on a scoop day also brings it up.

I missed a day

If you have a streak freeze left, Scooped offers it the next time you open the app, and your streak continues.

Two litter boxes

Add the second box in Settings → Litter boxes. Both share your scoop time and streak, and the day counts once both are scanned.

Families

Invite someone from your friends list in the Friends tab. The family admin approves new members and sets the scoop time, the boxes and who’s on duty.

Delete my account

In Scooped, go to Settings → Account → Delete account. It deletes your account and everything we store about you; your cats and streak stay on your phone. Family admins make someone else the admin first. Can’t open the app? Email hello@scoopeddaily.com from the address you signed in with. See the privacy policy for details.